Privacy Policy | Lock Change Norwalk

This Privacy Policy explains how Lock Change Norwalk collects, uses, and protects information when you visit our website, contact us, or request locksmith services. By using this website, you agree to the practices described here. If you do not agree, please stop using the site. This policy is intended to be clear and practical for customers in Norwalk California and nearby areas.

Information We Collect

We collect information you choose to share when you call us, submit a request, or communicate with our team. This can include your name, phone number, email address written as info@lockchangenorwalk.com, and service address. We may also collect details about your service request, such as lock type, door type, and preferred appointment time. If you provide photos or notes, we use them only to understand your request and provide service.

We also collect basic website data that helps the site function and improve performance. This may include device type, browser type, pages visited, approximate location, and the date and time of your visit. This information is typically collected through standard server logs and similar technologies. It is used in an aggregated way to understand how visitors use the site.

How We Use Your Information

We use your information to respond to requests, schedule service, and provide locksmith support. We may use contact details to confirm appointments, share arrival updates, provide estimates, and answer questions. We may also use your information to improve customer support and handle billing or service documentation when needed. We do not sell personal information.

We may use website activity data to maintain site security and measure basic site performance. This can include troubleshooting issues, preventing abuse, and improving navigation. We may also use non-identifying analytics to understand popular pages and service interests. These insights help us keep the site useful for local customers.

Calls, Texts, and Service Communication

If you contact us by phone at (562)270-0450, we may communicate with you by call or text to coordinate service. Message and data rates may apply depending on your carrier and plan. You can ask us to stop texting at any time by replying with a clear request to stop. Service-related messages may still be necessary to complete an active request.

We may share information only when necessary to provide service or comply with legal obligations. For example, we may share details with a technician dispatching to your location or with a payment processor when completing a transaction. We may also share information if required by law, court order, or to protect rights, safety, and property. We do not share personal information for unrelated marketing.

Cookies and Similar Technologies

Our website may use cookies or similar tools to support basic functionality and improve user experience. Cookies can help remember preferences and measure site usage. You can control cookies through your browser settings and choose to block or delete them. Some site features may not work properly if cookies are disabled.

How We Protect Information

We take reasonable steps to protect information from unauthorized access, misuse, or disclosure. We limit access to customer information to those who need it for service and support. We also use common security practices to help protect data during transmission and storage. No method of online transmission or storage is guaranteed to be fully secure.

Data Retention

We keep customer information only as long as needed for scheduling, service records, support, and legal or accounting requirements. If you request service documentation, we may retain limited records to support warranty or follow-up needs. Website analytics data may be retained in aggregated form for performance review. If you want us to delete certain information, contact us and we will review the request based on legal and operational requirements.

Your Choices and Rights

You can request access to the information you provided, ask for corrections, or request deletion where appropriate. You can also opt out of marketing messages if we ever send them. To make a request, contact us using the information in this policy. We may need to verify your request to protect your privacy.

Children’s Privacy

This website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child submitted information to us, contact us so we can address it. Parents and guardians should monitor children’s online activity.

External Links

Our website may include links to third-party websites for convenience and information. We are not responsible for the content, policies, or practices of third-party sites. We recommend reviewing the privacy policies of any external site you visit. Your use of third-party sites is subject to their terms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect service changes or legal requirements. Updates will be posted on this page with the revised content. Continued use of the website after changes means you accept the updated policy. If you have concerns, contact us for clarification.

Contact Us

If you have questions about this Privacy Policy or how we handle information, contact Lock Change Norwalk. Email: info@lockchangenorwalk.com. Phone: (562)270-0450. We will respond as soon as possible and help address your request.